Contact Us

We’re Here to Help

Have a question about a brevaluno® skincare or body-care product, or need help with an order?

Our support team can help with:

  • Product details or availability

  • Order progress and updates

  • Delivery concerns and tracking

  • Damaged, defective, incorrect, or missing products

  • Return, exchange, and refund requests

  • Payment or checkout questions

  • Privacy requests

  • Other store or service concerns

Contact brevaluno®

brevaluno® is operated by Dongguan Jucaimao Network Technology Co., Ltd. The company provides customer support and responds to order inquiries for purchases made through brevaluno.com.

Contacting Us About an Order

When writing about a purchase, please send us:

  • Your full name

  • Your order number

  • The email address used at checkout

  • A brief description of your question or concern

Sharing these details helps our team locate your order and respond efficiently.

If a Product Arrives Damaged or Incorrect

Check your order after delivery.

If a skincare, body-care, or personal-care product arrives damaged, leaking, defective, incomplete, or differs from your order, please contact us as soon as possible.

To help us review the issue, include:

  • Your order number

  • Clear product photos or videos

  • Photos of the inside and outside packaging

  • A clear photo of the shipping label

  • A brief description of the issue

Keep the product and its original packaging until our team has reviewed your request and sent further instructions.

Returns

Please get in touch before mailing an item back.

After reviewing your request, our support team will share the return steps and address. Unauthorized returns or items sent to an address not provided by our team may not be accepted.

For eligibility details, exclusions, and procedures, please review our Return Policy.

Response Time

Most customer inquiries receive a response within 1–2 business days.

Requests requiring follow-up with shipping carriers, payment providers, order investigations, damaged-product reviews, returns, or privacy matters may take longer.

Thank you for your interest in brevaluno®. Our team is ready to help.

Brand Name: brevaluno®
Company Name: Dongguan Jucaimao Network Technology Co., Ltd.
Registered Address: Room 1909, Building 2, Diwang Plaza, No. 2 Dongzong Road, Guancheng Section, Guancheng Subdistrict, Dongguan, Guangdong, China
Email: service@brevaluno.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.