Shipping Policy

Store Operator

brevaluno® is operated by Dongguan Jucaimao Network Technology Co., Ltd. The company manages product sales, order processing, shipping support, returns, refunds, and other transactions made through brevaluno.com.

Order Processing

After payment is confirmed, orders are generally prepared within 1–3 business days. Preparation time is separate from transit time. Weekends, public holidays, and busy periods may extend processing.

Estimated Delivery Times

Delivery estimates depend on the destination and shipping service:

  • United States: Approximately 5–12 business days after dispatch

  • Other destinations: Timing varies by destination, carrier, and customs processing. Where available, an estimate will be shown at checkout.

These timeframes are estimates and are not guaranteed delivery dates.

Shipping Methods and Costs

The shipping options, charges, and available delivery estimates for your order will be shown at checkout before payment. Costs may vary based on the destination, shipping service, and items ordered.

Free Shipping

Eligible orders of US$49 or more qualify for free standard shipping. Any exclusions or destination limits will be shown during checkout.

Fulfillment and Shipping Origin

Depending on stock availability and the delivery destination, an order may be shipped from one or more fulfillment locations. Items in the same order may arrive in separate packages.

Tracking Information

When your order ships, we will email available tracking details to the address provided at checkout. Tracking scans may take a few days to appear. If your order is sent in multiple packages, each package may have its own tracking number.

Shipping Address

Please provide a complete and accurate delivery address at checkout. If you notice an error, contact us as soon as possible at service@brevaluno.com. We cannot guarantee changes after an order has entered processing or shipment preparation.

Extra shipping charges may apply if a package must be resent because the address provided was incomplete or incorrect.

Delivery Delays

Carrier interruptions, customs checks, severe weather, holidays, transport disruptions, and other events outside our reasonable control may affect delivery.

If tracking has not updated for an extended period or your package is past its estimated delivery window, email us with your order number. We will review the available tracking details and help with next steps.

Lost or Missing Packages

If your parcel appears to be lost, contact service@brevaluno.com and include your order number and tracking information.

If tracking says “Delivered” but you cannot find the parcel, check your mailbox or parcel locker, delivery area, building reception, household members, neighbors, and any location where the carrier may have left it. You may also contact the carrier. If the parcel is still missing, contact us so we can review the delivery information with you.

Damaged or Incorrect Orders

Please check your order when it arrives. If a product is damaged, leaking, defective, missing, or different from what you ordered, contact us promptly and provide:

  • Your order number

  • A short description of the issue

  • Clear photos of the product

  • Photos of the packaging and shipping label

Keep the product and its original packaging until we provide further instructions.

International Orders

Depending on the destination, international orders may incur customs duties, import taxes, brokerage fees, or other local charges. Unless checkout states otherwise, these charges are the recipient’s responsibility. Customs processing may also affect delivery time.

Purchases, Returns, and Refunds

  • Purchases: Choose your products, add them to your cart, and complete checkout using an available payment method.

  • Delivery: Orders are sent to the address submitted at checkout. Tracking details will be emailed when available.

  • Returns: Contact service@brevaluno.com before sending anything back. We will provide return instructions and the appropriate return address.

  • Refunds: Approved refunds are handled under our Return & Refund Policy. The time for a refund to appear may depend on your bank or payment provider.

  • Support: For product, order, shipping, return, or refund questions, email service@brevaluno.com. Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Contact Us

For shipping, tracking, delivery, or package questions, contact:

Brand Name: brevaluno®
Company Name: Dongguan Jucaimao Network Technology Co., Ltd.
Registered Address: Room 1909, Building 2, Diwang Plaza, No. 2 Dongzong Road, Guancheng Section, Guancheng Subdistrict, Dongguan, Guangdong, China
Email: service@brevaluno.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Please include your order number and the email address used at checkout so we can locate your order.