Payment & Security

brevaluno® is owned and operated by Dongguan Jucaimao Network Technology Co., Ltd.

Payment Methods

The payment methods available for your order will appear during checkout.

Available options may depend on your location, selected currency, order details, and the payment services available at the time of purchase.

Follow the checkout instructions to complete your payment.

Payment Authorization

Orders may be subject to payment authorization, verification, and fraud-prevention review.

Your bank, card issuer, payment provider, or other financial institution may:

  • Ask you to verify your identity or payment details

  • Approve or decline a transaction

  • Place a temporary authorization hold

  • Restrict a transaction for security reasons

  • Ask you to confirm the purchase

These providers control their own authorization decisions, verification steps, and the timing of any hold or release.

If your payment is declined, check that your billing information is correct or contact your payment provider for assistance.

Checkout Security

Payments are submitted through the checkout using the payment services available at the time of purchase. No online transmission, processing method, or data storage system can be guaranteed to be completely secure.

To help protect your information, we recommend that you:

  • Use a trusted device and network

  • Keep your browser and operating system updated

  • Avoid making payments over unsecured public Wi-Fi

  • Keep your account details and passwords private

  • Check that you are shopping on the official brevaluno® website

  • Never send full payment card details by email

brevaluno® customer support will never ask you to email your full card number, card security code, or account password.

Order Confirmation

Your order is placed after checkout is completed and an order confirmation is generated.

We will send the confirmation to the email address provided during checkout. If it does not arrive, check your spam or junk folder. You can also contact us at service@brevaluno.com for help.

Failed or Declined Payments

A payment may fail or be declined for reasons such as:

  • Incorrect billing information

  • Insufficient funds or available credit

  • Card restrictions

  • Bank security controls

  • Failed authentication

  • Payment-provider limitations

  • Currency or location restrictions

  • A temporary technical issue

Review the information entered and try again. If the problem continues, contact your bank, card issuer, or payment provider.

Temporary Authorization Holds

A declined, canceled, or incomplete payment attempt may appear as a pending authorization on your account. This is usually a temporary hold placed by your bank or payment provider and may not be a completed charge.

The financial institution involved determines when the hold is released. brevaluno® cannot control or speed up that process.

Duplicate or Unrecognized Charges

If you think you were charged more than once or do not recognize a transaction, check your order confirmation and payment account activity first. A pending authorization may temporarily appear alongside a completed payment.

If you still need help, email service@brevaluno.com and include:

  • Your full name

  • Your order number, if available

  • The email address used at checkout

  • The transaction date and amount

  • A brief description of the issue

For your security, do not email your full card number, card security code, password, or other sensitive authentication details.

Pricing and Order Charges

Before you submit payment, checkout will show the applicable:

  • Product prices

  • Discounts

  • Shipping charges

  • Taxes, where applicable

  • Order total

Review your order details and total before completing your purchase.

Currency Conversion and Bank Fees

If your payment method uses a different currency from the one displayed during checkout, your bank, card issuer, or payment provider may charge currency conversion, foreign transaction, processing, or other payment-related fees.

These charges are set by your financial institution and are not controlled by brevaluno®.

Taxes and Duties

Applicable taxes may be calculated and displayed during checkout where available.

For international orders, customs duties, import taxes, brokerage charges, or local fees may apply depending on the destination. Unless checkout states otherwise, these charges are generally the recipient’s responsibility.

Discount Codes

Enter discount codes in the designated field before completing checkout.

Each code may have conditions such as eligibility requirements, a validity period, a minimum purchase amount, product or collection exclusions, usage limits, or location restrictions.

Unless the promotion states otherwise, discount codes cannot be combined with other offers, exchanged for cash, transferred, applied after an order is completed, or used on previous purchases.

If a code is not accepted, check the promotion terms and make sure it was entered correctly.

Refund Security

Approved refunds are generally sent to the original payment method used for the purchase.

The time it takes for a refund to appear may vary by payment provider, card issuer, bank, or financial institution. Please review our Return & Refund Policy for information about return eligibility and refunds.

Contact Us

For questions about payments, charges, discount codes, authorization holds, or checkout, contact us:

Brand Name: brevaluno®
Company Name: Dongguan Jucaimao Network Technology Co., Ltd.
Registered Address: Room 1909, Building 2, Diwang Plaza, No. 2 Dongzong Road, Guancheng Section, Guancheng Subdistrict, Dongguan, Guangdong, China
Email: service@brevaluno.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

When contacting us about an existing order, include your order number and the email address used at checkout. For your protection, do not include full payment card details, security codes, or account passwords in your message.