Privacy Policy

Overview

This Privacy Policy describes how brevaluno® collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use our services.

brevaluno® is an online store operated by Dongguan Jucaimao Network Technology Co., Ltd. The company handles product sales, order processing, customer support, returns, refunds, and other transactions conducted through brevaluno.com.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Your name, email address, phone number, and shipping address

  • Account and order details

  • Payment and transaction information

  • Messages you send to customer support, including product or order questions

  • Information about your device, browser, IP address, and approximate location

  • Information collected through cookies and similar technologies

Payment information may be handled directly by the payment providers used during checkout.

How We Use Information

We may use personal information to:

  • Process and fulfill orders

  • Send order, shipping, and delivery updates

  • Respond to customer questions and provide support

  • Operate, maintain, and improve our website

  • Help prevent fraud and protect our store

  • Understand website activity and improve the shopping experience

  • Send promotional messages where permitted

  • Meet legal and regulatory obligations

How We Share Information

We may share personal information with service providers when reasonably needed to operate our store, including:

  • Ecommerce platform and payment providers

  • Order fulfillment, warehouse, and shipping partners

  • Analytics, advertising, and technology providers

  • Professional advisers and legal authorities, where appropriate

We may also disclose information as part of a business sale, merger, financing, or transfer of business assets.

We disclose personal information as described in this policy, with your permission where required, or when disclosure is otherwise permitted or required by law.

Cookies

We may use cookies and similar technologies to support essential website functions, remember preferences, understand store activity, improve website performance, and support advertising where permitted.

You can manage some cookies through your browser settings or any privacy preference tools available on our website. Turning off certain cookies may affect website features.

Data Retention and Security

We keep personal information for as long as reasonably necessary to process orders, provide services, address disputes, prevent fraud, and meet legal obligations.

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no online transmission or storage method can be guaranteed to be completely secure.

Your Rights

Depending on where you live and applicable law, you may be able to request:

  • Access to personal information we hold about you

  • Correction of inaccurate information

  • Deletion of certain information

  • A copy of certain information in a portable format

  • Restriction of or objection to certain processing

  • Withdrawal of consent where processing relies on your consent

  • Review of certain decisions about a privacy request

We may need to verify your identity before processing a request.

To submit a privacy request, email service@brevaluno.com with “Privacy Request” in the subject line.

Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link included in the message.

We may still send non-promotional messages needed to provide our services, such as order confirmations, shipping updates, customer support replies, and important account or policy notices.

Children’s Privacy

Our store is not intended for children. We do not knowingly collect children’s personal information in a way that violates applicable law.

International Processing

Depending on the services used to operate our store, your information may be processed in a country other than the one where you live. Where applicable law requires safeguards for international data transfers, we will use appropriate measures.

Orders, Delivery, Returns, and Refunds

  • Purchases: Select products, add them to your cart, and complete payment through checkout.

  • Delivery: Orders are sent to the shipping address entered at checkout. Tracking details will be emailed when available.

  • Returns: Contact us before returning a product. We will provide return instructions and the appropriate return address.

  • Refunds: Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy.

  • Customer Support: For questions about our skincare and personal-care products, orders, delivery, returns, refunds, or payments, contact service@brevaluno.com. Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Changes to This Policy

We may revise this Privacy Policy to reflect changes in our operations or applicable requirements. The updated version will be posted on this page.

Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, contact:

Brand Name: brevaluno®
Company Name: Dongguan Jucaimao Network Technology Co., Ltd.
Registered Address: Room 1909, Building 2, Diwang Plaza, No. 2 Dongzong Road, Guancheng Section, Guancheng Subdistrict, Dongguan, Guangdong, China
Email: service@brevaluno.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.